On 1/20/2010, Bert Moon wrote:

I'm writing this in regards to an unfortunate problem that happened when I traveled to the Midwest in my motor home that had become one nightmare after another until I discovered Mark and Kevin Navarre and Michigan Motor Exchange. This is rather long but please read to the end. My family and I spent time in Iowa then on the return home to upstate NY we spent a few nights north of Chicago then a night in Indiana before starting our journey home. Within an hour the engine developed something that couldn't be repaired on the road and had to be towed. It was towed to what I was told to a reputable shop where I was informed it wasn't something that could be repaired quickly. We rented a car and proceeded home waiting for an answer if it was terminal or not. The first call stated it was minor and would be fixed as soon as possible. Six weeks later I was told the engine was shot and needed to be replaced or rebuilt at a different shop, this shop quoted me a price which went from $4500 to $7000 in a blink of an eye. I then told the second shop to leave it alone and i'd get back to them. This is where Mark & Kevin come in. During a search for engine repair on the internet I came across Michigan Motor Exchange and was impressed by their add especially the fact that it has been in business since the late 1940's and that they warranteed their repairs for 250,000 miles. If anyone knows anything about engines this is unheard of for a gasoline engine. I sent an inquiry as to how much for the complete job and if they could do a 35 ft motor home. To my amazement the reply was yes to the size and the complete job would be under $4000. After a few phone conversations with Mark I was sold. They even located a towing service to bring in the their shop from Indiana at a very reasonable price. During the rebuild they informed me the radiator was bad and should be replaced (which I already knew) but if I wanted to wait until I returned to NY that would be fine> They could of insisted I do it there but I wasn't pressured at all but figured they were the experts so I had them do it. I did price them here and were comparable so I wasn't getting overcharged at all. They even repaired a few exhaust leaks that existed with no additional charge. The engine was rebuilt and road tested where they discovered a small problem which they addressed and corrected. They could of just fixed it and not even tell me because being 600 miles away I wouldn't have known Something like that may not mean anything to some people but to me it shows their true character and that they are honest .Upon arrival to pick the motor home up it was close to closing time and could of said heres your keys and see you later. Kevin took the time to give us a complete tour of the shop and explain the whole process and what each machine did, I was impressed. I also learned that they are part of a network to honor the warranty and that it didn't have to go back to Michigan for repairs. In closing, no one is perfect and I'm sure a few people have complained over the years but any company that has been in business since the late 40's must be doing something right or they still wouldn't be in business. My experience with Mark and Kevin and Michigan Motors was pleasurable, honest and trusting. They told me what they would do, when they would do it and for a pre determined price which they did. Thanks again Kevin and Mark, you should be proud of your business I know I am, No one likes to spend money that they don't have to but when we do , its nice to know there are still people like you guys out there that don't go overboard with repair charges